Legal notice
This Legal Notice is issued by 10th Minutes to all customers, users, and visitors of our store, website, and services. By placing an order or interacting with our services, you automatically agree to the following terms and conditions.
1. Order Confirmation & Responsibility
All orders placed through 10th Minutes are considered confirmed upon verification. It is the responsibility of the customer to provide accurate and complete information. Any incorrect details may result in delivery failure, and the company will not be held liable.
2. Cash on Delivery (COD) Policy Abuse
Customers are strictly prohibited from refusing or canceling orders without a valid reason after dispatch. Misuse of Cash on Delivery (COD) service, including fake orders or repeated refusals, may result in legal action and blacklisting from future purchases.
3. Delivery Process & Rider Communication
Once an order is dispatched, rider details are shared via WhatsApp. Customers are legally responsible to remain in contact with the assigned rider to ensure successful delivery. Failure to cooperate may lead to order cancellation without refund.
4. Parcel Opening Policy
Parcels are strictly NOT allowed to be opened before payment confirmation and delivery completion. Any attempt to violate this policy will void all claims or complaints. Customers must record an unboxing video immediately after receiving the parcel for any future claim.
5. Allow to Open (Optional Service)
If a customer requests an “Allow to Open Parcel” facility, it will be treated as a premium service and additional charges will apply. This must be requested and paid in advance.
6. Delivery Delays
Delays may occur due to high order volume, operational workload, or external courier factors. 10th Minutes is not legally responsible for delays caused beyond its control but will ensure full cooperation for resolution.
7. Legal Action Clause
Any attempt to misuse our services, spread false claims, fraudulently reject orders, or damage business reputation will result in strict legal action under applicable laws. The company reserves full rights to recover damages.
8. Customer Support Obligation
If any issue occurs even after rider coordination, customers must immediately contact our official WhatsApp support. Failure to report within a reasonable time may void any claim or responsibility from the company.
Final Statement
By placing an order with 10th Minutes, you agree to all the above terms and conditions. The company reserves the right to update or modify this legal notice at any time without prior notice.
If you want, I can also convert this into a more strict “court-style legal notice” or a shorter Shopify checkout version.